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DN down EVERY 6:00 PM until 2:00 AM GMT+11

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Post  Nomis 2011-10-14, 04:42

I'm really annoyed as I come home after school and DN is down just after I start logging on. I have only 1 min to actually log in, then everything freezes and my duel gets cancelled (I've probably lost 10 duels because of this). It says connection lost and reconnecting. I KNOW FOR A FACT it is not a connection issue, I think it might be maintenance or something. If anyone knows something that can help it would be good. The lag is so bad that I cant even PM admins in DN because it does pass on the message to them.
Thanks for your time.
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Post  Phoenix Wright 2011-10-14, 06:39

So if your GMT +11, that would be....8am EST to 4pm est?


If DN was always down that long in the middle of the day, then their probablly wouldn't be a DN

you either

-Have a bad connection (how do you know this isn't true?)
-Have a PC that can't handle DN
-If you have a router, perhaps a lot of devices are using it at the same time
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Post  Nomis 2011-10-14, 07:45

I'm quite sure its not my internet. I notice issues immediately when it turns 6:00 pm down here. No joke, 5:59 it's ok, but one minute later there is just terrible lag. No one except me uses the internet anyway.
I'm not an expert on PCs but 1.6 ghz and 4gb ram sounds reasonable? And I doubt my pc stuffs up on the specific time everyday. Maybe servers are down in America or Australia in that time? Idk but I really wish I could spend more time here, it really is not fair Sad.
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Post  The DetonatorCOPY 2011-10-14, 09:05

Dn works fine (I'm Australian, Black Luster Soldier in Amercian).

I can guarantee that in Australia you should have no issues. Do you have an off peak/on peak arrangement with your ISP? This might be the issue at hand.
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Post  LuzCeleste 2011-10-14, 09:14

You know it's weird every day at 8pm my Internet goes all funky and starts being all unstable ... I have 20+ cable internet so it's weird for me to lag but it jut keeps disconnecting me to the point that I can never finish a duel ... However this is a problem that happens to me... Here's what's weird I contacted my ISP yesterday and they said my modem was too strong and that my speed was too slow for it(I believe they provide like up to 60 ._.) so they increased my speed and it hasn't happened again... I don't know why it happens only at that time and the next day is fine again ... Try contacting your ISP maybe they can help you. Reset your modem/router... Try formatting your browser or even use a different browser ... Clear cache... Try all that, hope it helps... Dn isn't the problem.

Good luck.
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Post  Nomis 2011-10-14, 09:21

Ok thanks I'll contact my ISP tomorrow as it is getting late now and hopefully they will fix the problem. Sorry if I sound negative towards DN I know you guys try your hardest to help, especially when it's free.
I'll let you guys know and hopefully this might help others in the long run.
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Post  {EX} TheVoid 2011-10-14, 11:54

Keep in mind the timeframe in the EST as Pox mentioned. Since the majority of players are North American players (at least as far as I know), and a lot of us are college players, this is one of the heaviest traffic times. Your internet connect probably cannot handle it.
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Post  The DetonatorCOPY 2011-10-14, 17:01

He lives in australia. So the time he mentioned is when you guys are mostly asleep Razz I'm pretty confident it will be an ISP arrangement of on and off peak of internet speeds or some sort.
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Post  Nomis 2011-10-16, 04:56

Apparently my ISP claims that my internet does not have an on/off peak, and I should try turning my modem on and off occasionally. (this doesn't help though)
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Post  The DetonatorCOPY 2011-10-16, 07:25

Can you do a speed test for me during times when you have difficulty

http://speedtest.net/

Post the results for me
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Post  Nomis 2011-10-17, 02:28

Ping: 553 ms
DL: 6.13 mbps
UL: 0.49 mbps
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Post  The DetonatorCOPY 2011-10-17, 06:37

Looks fine to me, it's not an internet speed issue.

This is really odd, I don't know what could possibly be causing this. Do you have other computers in your house you could use during difficulty and see if it happens on that too?
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Post  Nomis 2011-10-19, 03:59

Nope it's not a computer problem either. I don't know why, I just am unable to connect on with without getting the connection lost in like 1 minute. Anything else you can help with Mr. Detonator.
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Post  The DetonatorCOPY 2011-10-19, 06:08

Its just very odd to be the same time every night for you especially since you are using optus as a carrier. Optus have a very good service.

Knowing that I can rule out your ISP (Optus) as being an issue.

It would have to be something on your computer causing issues but i cant determine that without having access to your computer, perhaps a virus scan that starts everyday at 6 PM?
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Post  Nomis 2011-10-20, 06:05

I think I may have solved my problem. It was pretty stupid of me not installing an updated version of java for over a year, so I finally got around to it and I am getting amazing speeds. Thanks for all your help (how did you know I ran optus? haha)and if I have any issues I will try and fix them myself before bothering you guys. Thanks again!
Edit: I spoke too soon, it seems even java didn't solve the problem entirely. I'm guessing it is something to do with my location (I live 2 hours away from melbourne). Not sure what else to do but pray a miracle may befall on me.
Thank you for your time yet again.
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Post  Phoenix Wright 2011-10-20, 06:33

Does it work at other times of day, or does it always lag?

Also, update flash player as well as clearing cookies and cache and all the troubleshooing stuff
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Post  Nomis 2011-10-20, 07:22

At all other times. Only gives me trouble at exactly after 6:00 PM to 2:00 AM.
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Post  Nomis 2011-10-23, 03:39

Anyone else have an idea?
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Post  Nomis 2011-10-24, 04:29

Nobody?
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